Identify and explain the difference between the user and user role (or persona). Offer an example of both.

 

A user is someone who employs or uses a particular thing, like a user of nicotine or a user of an internet site

User Role means the specific role or roles to which an Authorized User is assigned and which prescribes what Information the Authorized User is permitted to access, use and disclose.

Step-by-step explanation

A user role typically defines a business function performed by one or more users while a user is an individual person who is included in the role -Eric, Emily, and  john might be assigned to the customer service agent role.

Example of  user role;

 'customer service agent

Example of  user;

Eric