question archive A marketer in cosmetic industry once remarked "In the factory, we make cosmetics; in the drugstore we sell hope

A marketer in cosmetic industry once remarked "In the factory, we make cosmetics; in the drugstore we sell hope

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A marketer in cosmetic industry once remarked "In the factory, we make cosmetics; in the drugstore we sell hope." How does this relate to marketing concept and the need for marketers to understand consumer behaviour?  

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