question archive 4) Interpreting a New Month's Value At your hospital, suppose the HCAHPS overall "top box" willingness to recommend* data shows an average monthly performance of 80% for the past 12 months; the median monthly value is also 80%
4) Interpreting a New Month's Value At your hospital, suppose the HCAHPS overall "top box" willingness to recommend* data shows an average monthly performance of 80% for the past 12 months; the median monthly value is also 80%
Subject:ManagementPrice: Bought3
4) Interpreting a New Month's Value At your hospital, suppose the HCAHPS overall "top box" willingness to recommend* data shows an average monthly performance of 80% for the past 12 months; the median monthly value is also 80%. Now you get the latest month's data - the value is 76%. Circle "Yes" if the action is always justified as part of your reaction to this new month's value of 76%. a. Plot the 76% value on a run chart of "willingness to recommend" to see if Yes No Not there is any signal over time according to the run chart rules. sure b. Look at the "willingness to recommend" data in the context of the other Yes No Not elements of the HCAHPS survey. sure c. Re-iterate to staff the importance of continuous improvement and the Yes No Not financial implications of a relatively poor score for "willingness to sure recommend." d. Initiate an investigation to find out what changed in the most recent month Yes No Not that caused the decrease as this month is below average. sure e. Interpret the 76% value in terms of the number of patients surveyed. Yes No Not sure *On average over the past 12 months, 80% of respondents have answered "Definitely yes" to the HCAHPS question, "Would you recommend this hospital to your friends and family?"
