QUESTION 1

The operations manager has direct, indirect and broad responsibilities.

1.1 List and explain three (3) Indirect responsibilities.

1.2 The coronavirus has an extensive impact on the operation of a hospital. Give two

(2) practical examples of how the role of the operational manager in a hospital

may have changed due to the word-wide pandemic.

QUESTION 2

The objective of an organisation is to sell goods and services in such a manner that a

profit is returned. Products and services need to meet client's requirements.

To determine if an organisation's operations are meeting the client's requirements,

operations can measure itself against a number of key performance indicators, generally

referred to as the five performance objectives.

2.1 Mention these five (5) performance objectives and explain how a courier company

such as DHL could apply each them to its daily operations.

QUESTION 3

Operations are similar in that they transform input. They do however have different

characteristics when input is transformed into output. These four key operation

characteristics determine the manner in which the production function operates and

plays and an important role in designing every facet of the operations.

3.1 Name and briefly explain these four (4) key operation characteristics.

3.2 Identify and explain any two (2) factors (related to the operation characteristics)

which could increase or decrease the demand for your organisation's products/

services.

An organisation's success is determined by the relationships between the various microoperating functions, the internal supplier/ customer, and the external supplier/ customer.

3.3 Should the internal supplier and customer be viewed as less important than the

external supplier and customer? Briefly discuss.

QUESTION 4

Planning is essential in any operation.

4.1 Provide the definition of capacity of an operation.

4.2 Differentiate between Design Capacity and Effective Capacity by providing the

definition of each.

4.3 External influences necessitate the need for buffering stock. The current

coronavirus crisis is a prime example of when buffering stock would have helped

companies to continue to provide stock to customers.

Indicate in which industry you operate in. Using your organisation then as an

example.

List and discuss one item in your organization where stock shortages were

experienced. Discuss the impact that keeping buffering stock for this item would

have had on the operation of the company.

QUESTION 5

Toyota is a leading practitioner and originator of the lean approach to inventory

management.

5.1 Identify what the meaning is of the lean synchronisation approach to inventory

management.

5.2 Toyota have identified seven forms of waste. List and discuss any three (3) of

these forms.

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