question archive Project Description • You are the new project / quality manager at Health Clinic Quality Improvement Experts LLC
Project Description • You are the new project / quality manager at Health Clinic Quality Improvement Experts LLC
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Project Description • You are the new project / quality manager at Health Clinic
Quality Improvement Experts LLC.
• This is your first clinic project assignment at the company.
• The clinic has five teams performing colonoscopies. Each
team consist of an:
• Admittance Expert
• Triage/Preparation Nurse
• Anesthesiologist
• Procedure Nurse
• Proctologist
• Post Procedure Nurse Specialist
• Closure Nurse
Project Description
• The clinic has the ability and facilities to run
five lines of work at any one point in time and a
separate patient arrival area / waiting room.
• The clinic has some concerns as to its
business and increasing revenue as well as the
quality of its services.
Project Objectives
Overall objective:
Is to increase the patient turn-around per day while
at the same time increasing the patient customer
satisfaction results, increasing clientele and
decreasing medical errors.
Project Objectives
Our Corporate / Six Sigma Project objectives:
1. Reduce the number of colonoscopy process errors
system wide.
2. Improve documentation of colonoscopy administration.
3. Reduce waste in product and time in colonoscopy
administration.
4. Improve patient satisfaction with their colonoscopy
experience.
5. Improve bed flow for patients receiving a colonoscopy.
Project Objectives
Instructions:
• In order to complete the needed objectives, we will apply a Six Sigma full
DMAIC process (Define, Measure, Analyze, Improve and Control).
• Please see the documents to be created for the project (next slide).
• As a team, it is extremely important to all of you that you participate in
the creation of every document listed below in some way.
• That you leave this course with the knowledge of what that document is
for and what it typically contains.
• You will need to create all of the documents as a team, and you will use
those documents to create slides for your project status presentation
Sunday morning using PowerPoint.
• You will have 21 slides (PPT) and related notes and documents (Word
doc).
21- Slide PowerPoint
1. Cover Slide
2. Project Charter
3. Statement of Work (SOW)
4. Scope Document
5. Complete Risk Identification
6. Create a Risk Matrix
7. Create a Risk Remediation Plan
8. Define the Problem by Developing a “Problem Statement”
9. Define the Goal by Developing a “Goal Statement”
10. Define the Process by Developing Process Maps
11. Measure - Determine What Variables We Will Study
12. Measure - Create a Plan to Collect the Data
13. Analyze - Look for What Might be Causing the Problem
14. Analyze - Verify the Cause(s) of the Problem
15. Improve - Brainstorm Solutions That Might Fix the Problem and Select the Practical Solutions
16. Improve - Develop Maps of Processes Based on Different Solutions
17. Improve - Select the Best Solution(s)
18. Control - Design Measures to Ensure Improvement
19. Document the Improved Process
20. Continuously Improve the Process Using Lean Principles
21. Closing Thoughts
