1) Jessie and Ashton had offered Sandra more money to stay in her current role with the company. What problems could have occurred if Sandra had accepted their offer?

2. What unique benefits could This Makes Scents offer employees? Why did you select these items?

3. If a second location opens, how should new sales clerks be trained? Explain why this is the preferred method.

4. Is there anything wrong, from an HRM perspective, with the expansion plans?

5. What performance management plan should be implemented for sales clerks? What performance management plan should be implemented for the inventory specialist?

6. Is it time for Jessie and Ashton to hire an HR person? How should a company determine if it is time to hire someone with this specialized knowledge and/or experience?

Answer:

1. Jessie and Ashton did a nice offer to make Sarah stay in her position as a sales clerk in the company. However, knowing that Jason, (the only inventory specialist) is determined to leave the company. If Sarah had accepted the offer, problems might arise such as, (1) Difficulty to manage the inventory, (2) Sarah might have bear the position of Jason which will give her more tasks to accomplish, (3) Unorganized inventory that might result to error and improper track of sales, (4) Unproductive business operations due to training new employees, (5) It will be hard to find a valuable employee like Jason who is capable of handling the inventory, (6) Too much workload for Sarah to handle

2. Benefits such as vacation leave, paid volunteer work, paid time off, retirement benefits, health benefits, etc. These are just basic benefits that would make any employee stay longer in an organization. Continuing to improve and develop creative benefits is vital for employees' perseverance to stay and work hard in the company. Employees are the asset of the company. Without them, any business will not be able to operate. Failing to recognize and make the employee feel undervalued will surely make them leave the organization which will result major problems.

3. Considering their plan to open a second location on a big, bright mall, opportunity to get a lot of customers must be expected. With that, the new sales clerk that will be hired must undergo basic and important training such as orientation, in-house, mentorship, and external training. As a part of orientation objective, the new sales clerk must have the full comprehension and awareness of the important points such as the location, time, and services that they will perform. Before Sarah leave the company, she as a senior sales clerk, must mentor the new employees with the most accurate and detail manner as possible. Once the employees have the full grasp of in-house training, they can now be trained externally. The results will come up depend on how the new sales clerk have been trained.

4. Based on the performance of the business, it is at its peak of it's growth that made them decide to expand it. There couldn't have been any problem about the performance of the business. However, there is an issue and gap between the employees' career development and incentives. As a result, the expansion plan was hold.

5. Performance management is the concurrent method of optimizing performance by setting individual and team targets that are consistent with the organization's strategic objectives, planning performance to achieve the goals, assessing and analyzing progress, and enhancing the awareness, skills 

and capabilities of the workforce.

Performance Management Plan for Sales Clerk:

• Improve communication

• Actions and behaviors

• Improve sales

• Quality of service

• Constructive feedbacks

Performance Management Plan for Inventory Specialist:

• Reduce stress

• Quick turnaround of task

• Organization and analysation

• Continuous improvement

6. Yes. A human resource plays a vital role in the company to maintain and track employee performance. After losing and having problems for the sudden notice of resignation of the two valuable employees, it is just right to hire an effective HR person for the expansion of their business. A company must know the hiring and recruitment process for them to be able to meet the right person with specialized skills and knowledge in this area.