question archive Rewrite the following text using the correct tone and style and create goodwill
Rewrite the following text using the correct tone and style and create goodwill
Subject:EnglishPrice:2.87 Bought7
Rewrite the following text using the correct tone and style and create goodwill. Dear Ms Sylvie Rahman I am writing this letter because I couldn't get anywhere by talking to the manager of your store. Apparently, he never heard of the old saying, "The customer is always right." It all started in June when I returned the KitchenAid KCM08120B Siphon Coffee Brewer to your "customer service" department because it was missing a part. This person in customer service was not exactly the sharpest knife in the drawer, but he spent about half an hour on his computer and eventually told me that the replacement coffee maker should arrive from the warehouse in three to five days. Three to five days, yeah right. Here we are in December, and the replacement coffee maker still hasn't shown up. The year is soon over, and I still haven't had a chance to try out the KitchenAid coffee maker. I've been down to your "customer service department about a million times over the past three months, and the reply receive is "en route from the warehouse." Where is this warehouse-Timbuktu? So today I called the store to explain that I was giving up and all I wanted was my money back. Guess what your store manager told me, it's "against store policy to refund my money because I had already used the coffee maker and it's passed the warranty period. This is insane! I have already reported you to the National Consumer Complaints Centre. Now, what are you going to do about it?
Regards
Mrs Banks
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Answer:
Dear Ms Sylvie Rahman
I am writing this letter because I had a very dissapointing customer service from your store.
I bought KitchenAid KCM08120B Siphon Coffee Brewer ,found a missing part and returned it to the customer service centre in June. The executive at the desk promised to replace within three to five days. However after 6 months there is no action taken andI haven't got a chance to try the brewer I bought.
I contacted the customer service several times and the only reply was the product was on its way from the warehouse. Tired of the waiting, I rang up the customer care today and asked for a money refund. But the executive said that it was against their policy as the warranty of the product is over.
I find this rude and unacceptable conduct from the part of company. I have reported this in National Consumer Centre. This letter is being documented and I would like to know your clear response and action regarding the matter.
Regards
Mrs Banks
