question archive The environmental services department of a city has two recycling services - newspaper collection (NC) and general recycling (GR)
The environmental services department of a city has two recycling services - newspaper collection (NC) and general recycling (GR)
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The environmental services department of a city has two recycling services - newspaper collection (NC) and general recycling (GR). The NC service is a door-to-door collection service that, at a fixed time every week, collects old newspapers that householders have placed in reusable plastic bags at their gate. An empty bag is left for the householders to use for the next collection. The value of the newspapers collected is relatively small, the service is offered mainly for reasons of environmental responsibility. By contrast the GR service is more commercial. Companies and private individuals can request a collection of materials to be disposed of, either using the telephone or the internet. The GR service guarantees to collect the material within 24 hours unless the customer prefers to specify a more convenient time. Any kind of material can be collected and a charge is made depending on the volume of material. This service makes a small profit because the revenue both from customer charges and from some of the more valuable recycled materials exceeds the operation's running costs. How would you describe the differences between the performance objectives of the two services?
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Answer:
If we look into performance objective of The NC then is more objected towards social responsibility and doing business keeping in mind ethical values.The motive of doing the business is not profit but social responsibility.The period of doing there work is as per their schedule hence from the case we can say the main objective is more focused towards environmental issues and CSR and not profit or any monetory gain.
If we look at the objective of GR services then they are doing work in more commercialized way.They are also doing the same but along with social job they are also earning bit profit over what they are basically doing.The period of doing work here is as per the customer convinience and the amount chargeable depends per the type and volume of material collected a.Here we can say the prime objective of organization is fulfilling social need while generating profit also.
