1) The basis for the mathematical analysis of waiting lines was formed from the work of

W. Edwards Deming

JosephJuran

Frederick W. Taylor

A. K. Erlang

2) This company uses characters as a distraction while waiting on line.

Walmart

Disney

Dunkin Donuts

Cablevision

3) The source of customers to the waiting line system is referred to as the

calling population

arrival rate

service line channel

service line phase

Answer:

1. The basis for the mathematical analysis of waiting lines was formed from the work of "A.K.Erlang".This is called the queuing theory.The origin of waiting line nalysis was found in telephone congestion problem.A.K.Erlang,a Danish mathematician and scientific advisor to Copenhagen Telephone company,originated this theory to determine the probability of the different numbers of call waiting and of the waiting time when the system was in equilibrium.

2. "Disney"uses characters as a distraction while waiting on line.Disney reduces the customer dissatisfaction of waiting in a line by distracting them and keeping them entertained by the use of costumed characters like micky mouse and minnie mouse etc.

3. The source of customers to the waiting line system is referred to as "calling population".It is the number of potential customers to the system whose size may be either finite or infinite.