Powerful subcultures in hospitals can hinder the implementation of hospital-wide quality improvements. How can the patient experiences be used to facilitate hospital-wide implementation of quality improvement initiatives?

 

• Patients experience refers to interactions that patients has with the health care system, their health care plans and interactions with doctors, nurses, physician practices and other health care facilities.
• Patients experience can be used to facilitate hospital wide care improvements in a number of ways -

-Taking in patients view into quality assessment - Managers that aim at achieving excellence take patients perceptions into account when coming up with strategies for quality management care .

-Taking patient satisfaction surveys into quality improvement tool for organization performance is a market driven approach that is used by managers to judge quality care assessment of the hospitals and also a legitimate indicator for improving the services.

-Patients evaluation of care is a realistic tool to provide an opportunity for hospitals to improve , enhance strategic decision making, reduction of cost, meeting of patient expectations and monitor performance of the health plans.

-Health care mangers take into account factors that influence patients experiences they include technical, interpersonal, social and moral aspects of care .This factors are used as indicators of quality health care.

-Patient experience evaluation provide an opportunity for improvement like strategic framing of health plans that in other times might go beyond what the patient expects.

-Feedback from patient experience is an important aspect for health care quality improvement plans and should be extensively utilized . The use of patient questionnaire is a significant tool for quality improvement.

In conclusion, patient experience is the key to determine quality health care performance of an organization . How a patients responds and feels about health experience will determine how they will respond . Patients experience will go a long way in determining areas to improve in health care.