Scenario You are the senior property manager in a medium size agency in an inner city location

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Scenario

You are the senior property manager in a medium size agency in an inner city location. The agency is continuing to grow and you need a number of new staff for the property management department. As part of the induction process, you have been asked to conduct a question and answer session for the new staff. The Principal has asked you to provide information, advice and guidance to these new staff around business development, best practice in property management, legislative requirements and trust accounting based on the questions he has provided below.

Question 1

Discuss three (3) opportunities you could focus on to build a rent roll.

Question 2

Identify two (2) ways to increase your agency's exposure in your area and attract listings of properties for lease.

Question 3

What forms of advertising would you use to attract tenants?

Question 4

Where would you find copies of legislation in the office?

Question 5

In accordance with relevant legislation and agency practice, explain how will you would handle an enquiry from an overseas tenant with a lack of English who is interested in renting a property. In particular:

(i) What legislation will you need to be aware of?

(ii) What information and documents will you need to discuss with this tenant before submitting the application to your landlord?

Question 6

If the landlord has rejected a tenancy application and wants you to remarket the property stating

that s/he only wants single persons (no families):

(i) How will you respond to this request?

(ii) What methods will you use to market the property again?

Question 7

In renting out a property, what legislation does a landlord need to be aware of (include in your answer what legislation protects the landlord as a consumer)?

Question 8

What are the advantages of the agency conducting open homes instead of separate appointments for tenants to view properties for lease?

Question 9

How would you ensure that a leased property has minimum down time between tenancies?

Question 10

When taking a potential tenant to inspect a property, what needs to be done before the inspection if there is another tenant currently living in this property?