question archive James began working for NewCo nearly 20 years ago, where he has been working as the facility and maintenance supervisor
James began working for NewCo nearly 20 years ago, where he has been working as the facility and maintenance supervisor
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James began working for NewCo nearly 20 years ago, where he has been working as the facility and maintenance supervisor. During the past 20 years, NewCo has experienced significant growth, and James has played a major part in helping move along the expansion plans. Because of his great service and abilities, James is greatly respected in the company. Although he has been very helpful to the company, he was forced to leave due to severe health problems.
Earl was called in to replace James after he was released. James's sudden departure prevented Earl from working with James and learning the proper policies and procedures James had put into place before he left. The lack of training created a problem for Earl, who was faced with finishing the projects James had started. The major project James left was a construction project where the price had already been determined but no work had begun. Unfortunately, Earl could not find any contractor information, nor could he find any of James's contacts.
As Earl continued to search, he realized that he was in more trouble than he thought because there were no records available for any of the work that James had performed. The lack of information forced Earl to bid the contract out to a new contractor. When Earl received the new bid and presented it to management, they were surprised to find that the new price was 30 percent less than the original bid.
Management believed the new bid price was wrong and questioned Earl to ensure that he had included all of the requirements for the project. Once management determined he had, it began to ask more questions. In looking around and reviewing some of his previous activities, management realized that he was no longer bidding out projects but rather giving them to specific contractors. When reviewing these contractors, management found that it had no information for the contractors on file—no addresses, phone numbers, or even tax ID numbers. All management had was a name, and from that information, accounts payable cut a check and James delivered the checks personally.
Based on this new information, management began to question other employees about James's activities. It found that others considered him very secretive and that he refused to allow anyone to work with him on his projects. Others told management that James had also recently become very violent and erratic with many of the employees. Because of the number of red flags, management has called you in to investigate James's previous activities.
Question
1. Which people would you interview first and why?
2. What type of information would you seek?
3. How would you approach each of the different individuals?
4. Due to James's frail condition, how would you approach the interview process and investigation?
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1)I would interview the coworkers who were closet to James first and could testify to his worth ethic. I would interview the coworkers to get specific examples and instances of Jame's business dealings with the contractors. I would ask for specifics and as much detail as possible. Next, I would interview James directly. This is important to understand get James version of events. Last, I would interview and speak with Earl.
2)I would ask specific questions regarding the process James would use to hire contractors. These questions would include where he found the contractor, including names, addresses and contact information. I would ask Earl about what he discovered, and provide details, when he started working with contractors that James used.
3)My approach to James would be different than my approach to his coworkers and Earl. I would disclose to James that I am assisting the company with an investigation, but I wouldn't provide the specifics or that it involves him directly. I would keep my questions with James as direct as possible and sticking to the facts. Similar to James, I wouldn't provide his coworkers or Earl the details of my investigation, I would just let them know I'm assisting the company. I wouldn't disclose that James is the target behind the investigation.
4)I would arrange a time and place, outside of work, to speak with James. Given his health issues, I would arrange a location that is convenient and safe for him. I would let him know that I'm assisting the company but wouldn't disclose the exact nature or target of the investigation. I would ask him direct questions about his process in locating and securing contractors for company projects. I would ask specific questions about where these contractors were found, how much did they pay for each project, and if he could provide contact information for the contractor to provide follow up information.
Step-by-step explanation
It's important that all parties are interviewed. We want to hear from Jame's coworkers, Earl and James himself. Once we get contact information for the contractors themselves, we will also want to interview them. This will provide us with the most amount of information as possible. It will also allow James himself to provide his version of events.
