two ways managers and team leaders can develop an accurate understanding of unresolved issues before they escalate into larger ones.?

Answer:

Unresolved issues can be managed through holding discussions with the individuals and through brainstorming.

Step-by-step explanation

Before an issue escalates, it's important to follow up with the individuals and get their individual thoughts about the issue. Sometimes a conflict can be understood when it involves getting each person's input through discussions. The managers and team leaders should call for meetings or have discussions with the team members individuals like through interviewing them.

Brainstorming can help the managers and team leaders collect suggestions or solutions from the team members for resolving the issue. A list is prepared that exhaustively states all possible solutions there can be to the problem. After the process, the team leaders, the managers and the team members can sit down and evaluate the given solutions. The best solution can be determined from the list and implemented before the issue escalates further.

In all these concepts, there's need for effective listening. Most issues are unresolved when individuals fail to have active listening where they are listening to understand and not to hear. It requires being attentive, repeating the problem issue and understanding what is the goal.