Scenario

You are the senior

property manager in a medium size agency in an inner city

location. The agency

is continuing to grow and you need a number of new staff

for the property

management department. As part of the induction process, you

have been asked to

conduct a question and answer session for the new staff.

The Principal has

asked you to provide information, advice and guidance to these

new staff around

business development, best practice in property management,

legislative

requirements and trust accounting based on the questions he has

provided below.

Question 1 Discuss three (3) opportunities you could focus on to build a rent roll.

Question 2 Identify two (2) ways to increase your agency's exposure in your area and attract listings of properties for lease.

Question 3 What forms of advertising would you use to attract tenants?

Question 4Where would you find copies of legislation in the office?

Question 5 In accordance with relevant legislation and agency practice, explain how will you would handle an enquiry from an overseas tenant with a lack of English who is interested in renting a property. In particular:

(i) What legislation

will you need to be aware of?

(ii) What

information and documents will you need to discuss with this tenant before

submitting the

application to your landlord?

Question 6 If the landlord has rejected a tenancy application and wants you to remarket the property stating that s/he only wants single persons (no families):

(i) How will you

respond to this request?

(ii) What methods

will you use to market the property again?

Question 7

In renting out a

property, what legislation does a landlord need to be aware of

(include in your

answer what legislation protects the landlord as a consumer)?

Question 8

What are the

advantages of the agency conducting open homes instead of separate

appointments for

tenants to view properties for lease?

Question 9

How would you ensure

that a leased property has minimum down time between

tenancies?

Question 10

When taking a

potential tenant to inspect a property, what needs to be done before

the inspection if

there is another tenant currently living in this property?

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