IMPROVING SHOPPING EXPERIENCES FOR CUSTOMERS                                                                                                                                                                                 Operational Step Responsible Person Timeline Gather all customers complaints for the prior six months to determine the customers major concerns

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IMPROVING SHOPPING EXPERIENCES FOR CUSTOMERS                                                                                                                                                                                

Operational Step	Responsible Person	Timeline
Gather all customers complaints for the prior six months to determine the customers major concerns.	Pam (Cooperate Human Resource Manager)	8-10-20 (Week 1) 8-17-20 (Week 2)
Develop Employee Etiquettes Curriculum Addressing Customers Complaints and Interaction with Customers	Training Department John (Lead Trainer)) Ray, Saul, Jacob, Silly Becky, Tina)	8-24-20 (Week 3)
Review and approve Employee Etiquettes	David Cooperate Manager	8-31-20 (Week 4)
Schedule Managers to be Train to teach the Etiquettes Workshop	Steve (Cooperate Assistant Human Resource Manager)	8-10-20 (Week 1)
Schedule all employees to attend the Etiquettes Workshop	Steve (Cooperate Assistant Human Resource Manager)	8-10-20 (Week 1)
Hire Secret Shoppers	Management of Each Store	8-31 -20 – 9-6-20 (Week 5)
Train Secret Shoppers		9-7-20 (Week 6)
Secret Shoppers Review Stores	Management of Each Store	9-14-20 (Week 7)
Gather Secret Shoppers Data send to Trainers for final revision	Pam (Cooperate Human Resource Manager	9-21-20 (Week 8)
Review the data of the secret shoppers to adjust curriculum for final revision and send each store manager a copy of the final revision.	Training Department John (Lead Trainer)) Ray, Saul, Jacob, Silly Becky, Tina)	9-21-20 (Week 8)

 

Project plans outline the intended course of events; however, things don’t always happen as intended. Organizations need to consider risks and develop a contingency plan. This plan is typically presented to management.

Add the following 2 columns to the project plan table you created in Wk 4 – Apply: Project Plan:

1. Potential Risk Factors
2. Contingency Plans

Based on your prior research, determine potential risk factors for not meeting each of the project objectives. Develop a contingency plan for each of the potential risks. Add the potential risks and contingency plan to your Wk 4 – Apply: Project Plan.