Harriet has just been appointed to take charge of part of an accounting department concerned with processing information from the operating division of a large company

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Harriet has just been appointed to take charge of part of an accounting department concerned with processing information from the operating division of a large company. Based on her previous experience she has determined that the running costs of the department are too high, due to absenteeism, lateness, low productivity and time spent in correcting errors. Investigation of the design of the jobs in the department reveals that each employee is a task which is made as simple as possible. The equipment used is maintained by department Strict discipline ensures that clerks do not carry on conversations bank working hours, and tasks are performed in exactly the order and method laid down. Harriet has decided that performance can be improved by changing the job design. Assume that Harriet's superior approves the changes, that correct training is provided and that resistance by the clerks to change is properly overcome.

 

a). Discuss the likely consequences for organisations and employees of designing Jobs which are repetitive, routine and lacking in significant skill requirements

 

b) Explain four problems which may make it difficult to change the design of such jobs