question archive Skill #9)Lead and plan for change by developing a process to manage change and using it to lead change events
Skill #9)Lead and plan for change by developing a process to manage change and using it to lead change events
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Skill #9)Lead and plan for change by developing a process to manage change and using it to lead change events.
Dwight and Ike have had many conversations lately about their vision and core values for the business in light of their plans for expansion. One troubling issue they finally came to a decision on was their policy upon only hiring American wounded veterans. While both owners really want to keep up this tradition, they came to an understanding that going abroad would mean it would be harder to honor the tradition but also may make some veterans unhappy with their choices of places to expand (e.g. Viet Nam). It also seemed to them that they were limiting their employee pool and not really encouraging customer support by not hiring any person with a disability who was qualified for the jobs they offer. After all who would be better to understand the needs of a person who needs the use of a wheelchair than someone else who uses one? They also wondered if they should give first preference to American veterans. Still undecided on this point, Dwight and Ike want to see how good you are at leading change. They have not released their decision on this policy change. This change is important to the happiness of those employees already in the company. They are proud to be a member of the staff of EC and think of the company as a way to again serve their country. Dwight and Ike want you to createa plan that will make the policy change run smoothly in this instance and in others going forward. The plan should include:
Directions:
1)Createa change plan. This includes any steps you deem Dwight and Ike should take to clarify the policy.
2)The steps, order, and ways to implement the policy change should be detailed. Consider designing the headings for the steps etc. that you are making a template for change implementation. These choices should be designed to fit any change effort that the company or you face in the future. Make sure to include the major components needed to effect change.
3)An explanation/justification as to why the steps, the order and ways of implementation were chosen should be discussed.
4)A discussion as to why the steps will be successful in creating the desired change.
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Answers are explained as below :
Step-by-step explanation
MANAGING CHANGE EVENTS
Dwight is willing to incorporate changes in the organization for increasing customer engagement as well as lead to the successful expansion of business in other countries. This organization has a tradition to recruit American wounded veterans however this tradition is making market expansion prices of this organization difficult in terms of lack of scope for recruiting wounded veterans as well as limiting the countries for expansion. The further customer considers that a person who understands the need to use a wheelchair will have less knowledge than the person who is using a wheelchair. This viewpoint of customers is needed to be respected. This organization needs and planned change for incorporating changes in recruitment policies. Planned change activities lead to improving the ability of employees as well as organization to adapt to change as well as increasing competitiveness. The plan for incorporating policy changes of Dwight is as follows
Identification of the need for change
In this case, the need is to improve recruitment policies associated with the recruitment of employees. New policies and employment criteria are needed to be developed and implemented.
Elements needed to be changed
Recruitment process and recruitment specification such as criteria based on which candidates are evaluated.
Plan for change
Changes in recruitment advertisement as well as it will be necessary to increase awareness among employees as well as the customer base regarding the changes in the recruitment process.
Change forces
Change forces will be customer requirements and the need for expanding business in other countries as well as ensuring employee engagement (BBAMANTRA, 2021).
Actions for change
Actions needed for change will include providing training to employees regarding the new policy implementation as well as fostering communication with both customers, willing candidates as well as present employees (Kauw, 2020). Both verbal and written commutation will be needed to be preferred for increasing collaboration among employees for ensuring successful implementation of changes in employment policy (Meyer, 2018).
Feedback
Feedback from employees will signify the efficiency of the change implemented.
