question archive You are the manager of a local "box type" store
You are the manager of a local "box type" store
Subject:ManagementPrice: Bought3
You are the manager of a local "box type" store. Customers come to
your store to stock up on basic items and to get great prices on everyday products.
Today a couple came to one of your checkout stands. They wanted to know how they could get the gift card that was promised following a $50.00 purchase of some specific items. The checker did not know anything about this promotion. She called her supervisor and the supervisor indicated to the customer that your company never did that type of promotion and that the customers were wrong.
The customers became visibly upset and said that they had traveled from another community to make the purchase and receive the gift card. The supervisor also told them to go home and reread the ad and if they were correct bring it into the store. At this point, the customers passed on their desired purchase and checked out their other items. They immediately asked to speak to you. Now you must solve the problem.
Incidentally, while you are not familiar with the ad, the customer is correct and the ad did run in the paper.
Describe what you would do if you were the manager. What would you do for the customers in question, if anything? What would you say to the supervisor who initially dealt with the customers?
