question archive write an article on Important Aspects of Crisis Communication
write an article on Important Aspects of Crisis Communication
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write an article on Important Aspects of Crisis Communication. It needs to be at least 1500 words. There has been a revolution in social media and the internet in recent years the form of communication is also important because it will ensure the right sort of information is accessible to the right people and in a timely manner. This paper will therefore look at the ways of communication in case of a crisis looking at which organizations should be contacted, the most effective communication process, the challenges and the advantages of crisis communication, how the media helps in crisis management, and what is the appropriate technology to disseminate the information given the technological advancements. This paper uses a scenario of crisis communication by the director of a Regional Emergency Management Office about reports that public water supplies in several towns in the area have become contaminated with a life-threatening biological agent.
The first aspect that the director needs to consider is the groups that he needs to contact in order to instill confidence in his office and in the people that his office has everything handled while at the same time give the necessary information to the people to prevent the escalation of the crisis. First, it is important for the director to contact a medical expert who is conversant with the biological agent and its effects on the people, animals, and even plants using the water. A medical expert is important in communicating the risks that are associated with the biological agent in the water and what dangers are posed once a human or animal is exposed to the water. It is important to inform the people whether the water is only unusable for drinking or it can also affect the skin while washing or taking a bath. The medical expert, therefore, offers very informative information to the people and ensures that they have the knowledge of what to do and how to handle the crisis. The information also ensures that people do not start creating their own myths and unsubstantiated information about the crisis. It is also important to contact experts on the biological agent affecting the water and plumbers and other people who have knowledge of the water supply in the area.
