question archive 1) How good is the instrument at measuring the three aspects of care that determine satisfaction: interpersonal care, the physical environment and clinical outcome? 2) How comprehensible are the questions to people of different reading abilities or different ethnic backgrounds?
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1) How good is the instrument at measuring the three aspects of care that determine satisfaction: interpersonal care, the physical environment and clinical outcome?
2) How comprehensible are the questions to people of different reading abilities or different ethnic backgrounds?