question archive Explain CRM and why Zappos would benefit from the implementation of a CRM system

Explain CRM and why Zappos would benefit from the implementation of a CRM system

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Explain CRM and why Zappos would benefit from the implementation of a CRM system.  

Define SCM and how it can benefit Zappos.  

Analyze the merger between Zappos and Amazon and assess potential issues for Zappos customers.  

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