1)How do internal factos impact how crisis management is operated in the hospitality industry ( internal factors).

2)What and why is the Res Ipsa Loquitor rule so important in hospitality and tourism law? What is an example of a res ispa loquitor risk in hospitality? 

3)What are 5 key elements that are discussed on whom is to be held accountable when considering the res ipsa rule in hospitality?

 

1. How do internal factors impact how crisis management is operated in the hospitality industry (internal factors)?

The hospitality industry is a large sector that has various fields like; transportation, theme parks, food and drinks service, lodging and event planning. The industry faces many challenges including; risk exposure on workers, working conditions may be poor and the underpaying of workers. These factors may lead to crises like strikes and an unmotivated workforce. To avert crisis, the management may choose to;

(a)   Ensure employee satisfaction- the management may increase wages, improve working conditions and giving of paid leaves to workers. Such factors may motivate the workforce and make them work without complaints.

(b)   Organizational commitment- the organization has the right to ensure that the workplace is safe and conducive to all workers so that they can have an environment to succeed in their duties and tasks given to them.

(c)   Communication satisfaction- keeping the employees informed is a major asset a company can have. Communication helps the workers to know what is expected of them and during a crisis, it helps in reducing anxiety among the workforce.

Step-by-step explanation

2. What and why is the Res Ipsa Loquitur rule so important in hospitality and tourism law? What is an example of a res ipsa loquitur risk in hospitality? 

Res Ipsa rule is a Latin phrase that means "the thing speaks for itself". In case of a personal injury, plaintiffs open up a case against a defendant to show that the injury is caused because of the defendant's negligence. An example of a res ipsa in the hospitality sector is the infestation of bedbugs in a hotel. The clients can sue the hotel for personal injuries caused by the bedbug bites.

3. What are 5 key elements that are discussed on whom is to be held accountable when considering the res ipsa rule in hospitality?

(a)   Negligence presence- this seeks to determine if there is presence of neglect on the side of the defendant that may have caused injury to the plaintiff.

(b)   Responsibility of injury falls on the defendant- if presence of negligence is determined by the court, then the responsibility of injury on a plaintiff falls on the defendant.

(c)   A duty of care- the defendant in this case owes the plaintiff a duty to care. It means that the defendant has the responsibility of ensuring his/her actions don't transpire as negligence and cause harm on the plaintiff.

(d)   Exemption from contributory negligence- if negligence is seen to have been caused by the defendant, then the plaintiff is freed from any involvement in the negligence.

(e)   Reliance sample certificate- in this case if there are two defendants in a case, the doctrine of res ipsa can be used to establish their negligence.