KCA University has requested you to evaluate the KCAU website whether it is usable or not. Outline a possible method starting from use of Jacob Nielsen Heuristics. Show how you come to your conclusion. Suggest if possible areas of improvements

 

Answer:

The following evaluation techniques are to be monitored so as to sustain whether KCAU website is valid enough or null hence void in use.

• User control and freedom
• Consistency and standards
• Visibility of the system status
• Error prevention
• Recognition rather than recall
• Aesthetic and minimalist design
• Documentation and Help
• Help user recover from errors
• Match between the real world and the system
• Flexibility and efficiency use

I will give a short description of the techniques outlaid in the manner of order I have outlaid above.

• This is pretty well defined, lets say a user makes a mistake by executing a function not intended. The website should have an "Emergency exit" function that lets one to undo or redo the required intention and not to let the user wander all around aimlessly.
• The website ought to be consistent in terms of words, situations and actions and shouldn't let the user wonder if they mean the same thing.
• The website should make the user aware of what is going through appropriate feedback available.
• Rather than having a website that clearly depicts errors when encountered it should also come up with a design that gets rid of error-prone conditions or present the user with a confirmation message of the error to be encountered before being executed.
• Minimizing the memory load of a user by making objects and options available. The user should not struggle to do actions ought to be done from one point of the website to the other rather making user instructions of the website readily available and retrievable when needed.
• Dialogues in a website should not contain information that is irrelevant to what is required. Irrelevance information diminishes the intended units of information.
• Though this feature is rarely used it should be included hence helps the user when in search of information or any help needed.
• Errors in a website ought to be clear and in plain language in which the user understands. It should give helpful suggestions on how to to tackle the issues.
• The website should use phrases, words and concepts familiar with the user thinking and not system oriented expressions.
• Accelerators in the system website which is unseen should be available hence speeds up interaction between the website and the user.