Describe the best way of developing quality systems in an organization.

Let us first understand the significance of quality system.

Quality ensures superior products and services which differentiates an organisation from those of its competitor. Having a quality system means having a formalized system that document the entire process, procedures with assigned responsibility for achieving the quality policies and objectives. This helps in meeting the customers requirements along with various regulatory requirement and also, improves the effectiveness and efficiency on a continuous basis.

Before developing a Quality Management System, one must understand the organisations needs, identify the chain of process, connected to each other, multi functional operations that helps to ensure customer satisfaction. Quality Management System design

should be influenced by the organization's varying objectives, needs, and products and services provided.

The Quality system is based on the plan-do-check-act (PDCA) cycle and should be allowed for a continuous improvement. However, one need to follow the basic steps as follows for developing the quality system:

(1) Design and Build the structure

To develop the structure of a Quality System, documentation of its processes is required which can be termed as Quality Manual. Add on with preparing plans for its implementation. The management should oversee this portion keeping in mind the needs of the organization and its customers are a driving force behind the systems development.

(2) Deployment

Break each process into sub-processes. Identify the quality issues faced and assign a well written responsibilities hierarchy-wise to every employees to address the same. Proper education with instructions, training tools, rewards and recognition program to be set up.

(3) Control & Measure

Measures to be taken to fix the problem and to ensure that problem does not repeat. An effective internal control to be set up by having routine and systematic audits of the Quality System. Measures to be taken based on various factors involved like size, risk, regulatory requirements etc.

(4) Review and Improve

It is continuous process as quality analysis should result in improvement opportunities. The goals is to determine the effectiveness and efficiency of each process toward its objectives, to communicate these findings to the employees, and to develop new best practices and processes based on the data collected during the audit.