Describe work of Dr. Juran, Ishikawa, Crosby in the field of Quality Management? Use which of the seven points of Dr. Deming to increase efficiency and effectiveness of management sciences department.

TQM is the relation between quality and productivity. It emphasizes the enhancement of the process in order to enhance the product or service quality, minimize costs and increase productivity. Joseph Juran was recognized as the individual who inspired the addition of the human dimension of quality, expanding it from its statistical roots to a more detailed total management of quality. Juran advocated for managers' education and training. His theory was that the topics of human relations were the ones to separate and resolve. and the resistance to change was more cultural and the root cause of issues with quality. The Quality Trilogy and the Quality Planning Roadmap are Juran's philosophy. The Quality Trilogy highlights the roles of quality preparation, quality management, and enhancement of quality. The aim of quality planning is to include the capacity of operators to deliver goods and services that can satisfy the needs of customers. In addition, the Juran Quality Planning Road Map can be used by individuals and teams around the world as a checklist to understand customer expectations, to generate customer-based metrics, to maximize customer needs. Kaoru Ishikawa introduced and extended Deming and Juran's management principles into the Japanese quality management system. His ability to understand the key principles and translate them into a framework of techniques and methods for change was crucial to the success of Japan. In order to be effective and sustainable over the long term, Ishikawa claimed that quality enhancement programs had to be organization-wide. Ishikawa sees the Company wide quality control (CWQC) as saying that quality not only means product quality, but also after-sales operation, management quality, the business itself and human life. He also formed the cause-and-effect diagram (the Ishikawa diagram or the fishbone diagram). Philip Crosby excelled in discovering a language that everyone could understand for quality. Crosby was able to point out that zero defects are not anything originating on the assembly line. Management must set the tone and culture for staff to imitate in order to create a production process that has zero defects. If management does not build a structure that specifically aims at zero defects, therefore workers are not to blame when things go astray and trigger defects. In Crosby's concepts of quality and "non-quality" sensitivity to consumer requirements and the avoidance of defects is evident as follows: "Quality is conformance to requirements; non-quality is nonconformance."

From the seven points of Deming, Develop every process for preparation, development, and service continuously and forever. It is the responsibility of management to constantly focus on optimizing the overall structure. Moreover, Adopt and incorporate leadership aimed at helping individuals do a better job. Management will ensure that immediate action is taken on problems that are adverse to results.