1) Allowing customers to access a webpage that shows the status of the delivery of their purchase is an example of: Select one: a

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1) Allowing customers to access a webpage that shows the status of the delivery of their purchase is an example of:

Select one:

a. Customization

b. Managing the customer as a part time employee

c. Introduction of innovation to customer interaction

d. Service industrialization

2: When considering "process vulnerabilities" employees who download outside applications to their office equipment without consulting with security administration is an example of:

Select one:

a. Processes owned by service providers

b. Processes owned by designers-implementers

c. Processes owned by data owners

d. Processes owned by end users

3: If the Genworth Company was the sole promoter the Richmond Virginia Folk Festival is an example of the following type of web attractor:

Select one:

a. The entertainment park

b. The archive

c. The exclusive sponsorship

d. The town hall

4: The authentication classification method of Personal Characteristic is most closely described as a:

Select one:

a. Name, account number, or password

b. Badge, plastic card, key, or IP address

c. Fingerprint, voiceprint, signature, or hand size

5: Developing a strategy to attract search engines attention to a term such as,

www.pinkfluffyslippers.com/keyword-keyword-keyword involves:

Select one:

a. Domain

b. URL structure

c. Keyword density

d. Tags, titles, and elements

6: Which of the following are included as business model frameworks:

1. Service-profit chain

2. Strategic systems auditing

3. Strategy maps

4. Intellectual capital statements

5. Business model canvas

Select one:

a. 1 and 2

b. 2, 3, and 4

c. 1, 2, 4, and 5

d. 1, 2, 3, and 5

e. All of the above

7: Supplier relationship management (SRM) systems provide the following functionality:

 I Demand and supply planning

II Purchase governance

III Contract management

IV Supplier collaboration

V Supply chain visibility.

Select one:

a. I and II

b. II, III, and IV

c. I, III, IV, and V

d. I, II, III, and, V

8: Which of the following are reasons to use geo-targeting:

1. Business only sells locally

2. Multi-national or national companies considering launching in a new area

3. Provide selective advertisements to price sensitive regions

4. The business wishes to exclude certain areas

5. Cost structure and profit potential

Select one:

a. 1 and 2

b. 1, 2, 3, and 4

c. 1, 2, 4, and 5

d. 1, 2, 3, and 5

e. All of the above

9: Having a link to your web site on another web site with an attractor messages attached is an example of the following way of developing customer loyalty:

Select one:

a. Signs, logos, or brands

b. Word of mouth

c. Popular culture

d. Advertising

10: Intermediaries in a distribution process provide the following functions:

1. Adjusting discrepancies of assortments

2. Facilitating individualized bargaining   

3. Routinize transactions

4. Structuring information

5. All of the above

Select one:

a. 1, 2, and 3

b. 2, 3, and 4

c. 1, 3, and 4

d. 3 and 4

e. 5