Scenario 1) Steve recently purchased a new computer from a local electronics outlet. Now, 3 months after buying his new computer, his monitor is frozen and will not restart without unplugging the machine. He tells you that all of his family photos have been saved on the hard drive and that it is imperative for you to retrieve them. Scenario 2: You are a service representative at a company that manufactures computers for financial applications. Katie, a branch manager for a bank, calls you and says that all of her point-of-sale terminals have quit working. Each terminal uses Windows XP and is connected to the bank