question archive Compose a 1250 words assignment on analysis of coaching and mentoring practices for developing and applying your own skills
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Compose a 1250 words assignment on analysis of coaching and mentoring practices for developing and applying your own skills. Needs to be plagiarism free! Apparently, as initially expressed, the manager of the client expressed high expectations in terms of manifesting exemplary behavior through providing a high quality of customer service despite long hours at work.
The current reflection and skills practice requirement would hereby focus on addressing the following questions, to wit: (1) what skills or techniques were used in the coaching practice session? And (2) why did these seem most appropriate? The questions would be addressed using the feedback tool and the skilled helper model, as required.
dissatisfaction from having been expected to perform at her best and for not being acknowledged for work well done. Aside from the apparent behavior, further assessment of the situation would reveal that there is an imminent failure of the client to inform her manager regarding her dissatisfaction and to discuss proposed ways to address this. Obviously, from the narration, there is inefficiency exemplified by the organization, through the manager’s behavior, with regards to motivating their employees at work. The organization expects their customer relations personnel to exhibit exemplary behavior with the goal of achieving high optimum customer satisfaction without providing motivational programs or incentive schemes that would improve and enhance productivity and performance. The client’s admissions that she has not received any promotions for a long time indicate the failure of the organization to acknowledge and recognize exemplary performance through motivation and rewards.
At this stage, as the coach, one effectively sought what was happening in the organization in the client’s own words and it was imminent that I reflected the incidents back to the client without judgments or criticism. I applied active listening skills, checked my understanding through summarizing and paraphrasing, assisted in focusing through asking what else could have been contributory to the problem, and through effective questioning.