When Jorja Anderson, CMA (AAMA), calls Mr

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When Jorja Anderson, CMA (AAMA), calls Mr. Burton to the examination room, what might the conversation be? Would this conversation help to dispel anxiety? Hi what brings you in today? Well you have come to the perfect place. And give a little explanation about the place.

The eighth-floor orthopedic surgery department in a large metropolitan clinic has an interesting approach to patient dynamics. Providers and their assistants see patients for diagnosis and preparation for surgery. Patients likely are seen in this department three to five times before and after their procedures. The staff involves their patients to relieve any anxiety they might have. Addison Burton approaches the reception desk; he is immediately greeted and asked to wait a moment until the administrative medical assistant clears a previous patient. There is a huge box filled with slightly used tennis shoes that patients and staff are collecting for needy children and the homeless. Addison remembers he has a couple of pairs at home he could bring. After checking in, he is directed to a counter where coffee, tea, and water are available, as well as the daily newspapers. Addison can take a seat in a chair, on a couch at a window that allows him to put his feet and legs up, or at a table with chairs. The window seat gives a view of the city and a terrace garden four floors below. At the table there is an unusual puzzle being put together, and Addison takes a seat there. He is able to put four to five puzzle pieces together before being called for his appointment.