Describe the types of positive and neutral messages and why they follow the direct approach? When are letters still the best choice ahead of e-mail, social networking, and other electronic communication devices? What should you include in the closing of a request message? Why do savvy businesses embrace customer comments online? How should businesspeople respond to online posts? How should instructions be written? Provide an example

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Describe the types of positive and neutral messages and why they follow the direct approach?

1. When are letters still the best choice ahead of e-mail, social networking, and other electronic communication devices?
2. What should you include in the closing of a request message?
3. Why do savvy businesses embrace customer comments online?
4. How should businesspeople respond to online posts?
5. How should instructions be written? Provide an example.
6. What is a claim? When should it be straightforward?
7. What are a writer's three goals when composing an adjustment message?
8. What are five characteristics of a goodwill message?
9. What are four groups of people to whom business communicators might write letters of appreciation?