1) Think about some of your friends and what you have discovered by visiting their homes

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1) Think about some of your friends and what you have discovered by visiting their homes. Do they buy different things than you do? If so, why? How might a company distinguish you from them in terms of its targeting?

2) Is it always harder to find new customers than it is to retain old ones or does it depend on the business you're in?

3) Does one-to-one marketing have to be expensive? How can small organizations interact with their customers in a cost-effective way?

4) Are large companies better off using multi segment strategies and small companies better off using niche strategies? Why or why not?