The problem statement aims to show the hardships in innovating during the time of the Covid-19 pandemic

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The problem statement aims to show the hardships in innovating during the time of the Covid-19 pandemic. Since there are different policies in every city to avoid spreading the virus, there will also be limited resources available including the time, place, and the manner of conducting the research. Therefore, the Covid-19 has introduced social distancing that's never even seen before. People need to remain 6 feet apart, and all non-essential businesses have started to close their doors.

 

The product of Safe Place vending machines are an invention aimed at helping the general public amidst the Covid-19 pandemic. These machines may help ease customers' worries on contracting the virus in public places through physical contact. The fact that machines will provide personal protective equipment for consumers make them useful in the fight against the spread of the virus. Safe Place vending machines that accept cards, QR pay or cash will be equipped with replaceable anti-microbial shields to reduce the spread of the virus from constant touching. These machines enable people to carry out their activities without physical contact from one person to another.

 

Stocks will always be available. One of the major issues experienced by customers is the running out of stocks at the stores. However, the machines will be managed through effective replenishment system that will ensure that customers do not miss on their products (Heinonen & Strandvik 2020). Customer loyalty will be boosted amidst a pandemic that would otherwise lead to the loss of so many of such customers.

 

Poor customer experience caused by poorly trained employees will be eliminated. The customers will have the opportunity to serve themselves in their way. Self-service means that the customers will be happy to do what they like at the shopping point. The organization will be saved the massive cost of operation during the Covid-19 pandemic, such as the labour cost involved in paying the employees (Heinonen & Strandvik 2020). In the end, customer service will be enhanced, and the firm will make more significant profits in the long run.

 

It may seem like social distancing is going to go on forever, but like all things, it will come to an end. The good news is that a future-proof vending machine business is easy to maintain during the pandemic. Plus, not only can you survive this, but you can help others do the same.