Customer feedback Review the Customer Service Policy and Procedures (Appendix 1) about seeking feedback and develop an email that you could send to the customer from Assessment Task 2, seeking feedback about their experience with Aus Biz Coaching. The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. It should introduce and summarise the feedback questions that you wish to ask. Email to Customer To: Cc: Bcc: Subject:

To: i..6@gmail.com

Cc: HR manager,

Head of sales department,

Corporate Affairs

Bcc: HOD-Away Services

Subject: SEEKING FEEDBACK ABOUT OUR SERVICES.

Dear Sir/Madam,

I trust you are well, AUS BIZ COACHING is taking a customer review to help us serve you better, please find time to make suggestions on what you would want us to do to make us be your first choice service provider.

Give a rating of the proficiency between (0-10) 0 being the lowest figure and ten being the highest figure.

1. How fast are our services_______________________________
2. On what basis would you recommend AUS BIZ COACHING TO FRIENDS, FAMILY, ETC___________________
3. Please help us rate the different members of staff:

a)Security_________________________________

b)Front Office Service_____________________

c)Instructors_______________________________