What does CRM stand for?

What are two CRM products available? What do they do for the users? what are they used for and what are the benefits of those packages?

Why would you bother buy one of those packages?

 

What does CRM stand for?

CRM stands for Customer Relationship Management.

What are the two CRM products available? What do they do for the users? What are they used for, and what are the benefits of those packages?

1. Hubspot. It is a cloud-based software that helps users automate tasks with a user-friendly dashboard that organizes tasks in a spreadsheet for small and big companies. Once integrated with paid Hubspot Sales Pro and Marketing Pro, they organize contacts with detailed descriptions, prioritized track leads, and launch market campaigns to targeted prospects. It benefits the user in having personalized content from their websites directly to their email.
2. ZOHO CRM. It is a web-based CRM which markets mostly small business and offers customer satisfaction within social media by scraping Facebook and Twitter leads as per the set rules. Zoho is used in data analysis by getting leads from social media quickly and showing charts to understand a company's demographics to have a better idea of the strategy to use. It benefits the users by not having to keep track of sales parameters manually.

Why would you bother to buy one of those packages?

To have a better understanding of the customers through well organized and presented data. This will offer better and efficient customer service through better messaging and outreach and easier team collaboration.