Mr

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Mr. Blas owns a hardware store in the small town where he lives. A big-box, multiline competitor has just opened. He sees the following as his advantage of maintaining his market share and continued sales revenue.

a. Strictly adhering previous five-year business plan

b. Providing improved customer service

c. Increasing inventory levels

d. Opening a branch store across the street from the big box

e. Charging customers for consultation time when they ask for advice