Mr
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Mr. Blas owns a hardware store in the small town where he lives. A big-box, multiline competitor has just opened. He sees the following as his advantage of maintaining his market share and continued sales revenue.
a. Strictly adhering previous five-year business plan
b. Providing improved customer service
c. Increasing inventory levels
d. Opening a branch store across the street from the big box
e. Charging customers for consultation time when they ask for advice
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The correct option is: b. Providing improved customer services.
Explanation:
Presenting improved consumer services is the best way to get a steady market share and continued sales revenue. For developing customer services, one should do some practices, for instance, advance technical skills, look for familiar ground, communicate intelligibly, and other ways that will make existing customer faithful and attract new customers.
