Checkpoint #1 - Business Process Instructions: Create the business process diagrams on LucidCharts and save as a PDF to turn into Canvas

Subject:ManagementPrice: Bought3

Share With

Checkpoint #1 - Business Process

Instructions:

• Create the business process diagrams on LucidCharts and save as a PDF to turn into Canvas.

• Write your responses to the free-response and multiple choice questions in a Word Doc or gDoc and turn in as a PDF.

Question 1: Amazon Drone Delivery

Amazon is creating a new service that allows packages to be delivered by drones. The drones would only be available to Prime customers that are within 10 miles of their warehouses and for items 10 lbs or less and packages 12”x12”x12” or smaller.

Here’s how the service would work:

• A customer would place items in their basket on the Amazon website

• On the checkout page, the drone delivery option would be available only if all the criteria are met

  • Customer is a Prime member

  • Customer lives 10 miles from a warehouse

  • Item is 10 lbs or less

  • Package will be 12”x12”x12” or smaller

• If all the criteria are met, the customer can choose drone delivery or regular delivery

• The customer will then checkout and purchase the items

• If the customer selects drone delivery, the order goes to a special drone department where someone gets the package and drone ready. Otherwise, the order is fulfilled and goes to Fedex.

• At the drone department, the drone is programmed with the customer’s address and dispatched to deliver the package

• The package is then delivered by the drone

Create a business process describing the operation above. You should use LucidCharts to create your process.

Question 2: Google Backup & Sync

Google is developing a new app called Backup & Sync (BS) to replace another app that allows users to backup and sync their files from all their devices. This system provides files to be available to the users across all their devices. The process to create Backups & Sync is described below:

• User can install BS on either their laptop, PC/Mac desktop, or phone

• User navigates to BS’ website to download and install BS

• User either creates a login or signs into their existing login;

• Once user signs in, Google automatically syncs files;

• Google syncing algorithm has four decisions points, depending on the nature of each file;

  • New file

    • stored in Google’s datastore

  • Files with the same name

    • User is prompted to rename or replace file

  • File is corrupted

    • Google skips file

  • Google BS runs out of storage in datastore

    • the entire process ends

• Once syncing is finished, user is prompted that all filled have been uploaded and synced

Create a business process diagram using BPMN symbols (remember to use the correct symbols for activities, data flows, decision gateways, and swim lanes)

Multiple Choice Questions

1. What is NOT an example of a business process?

 

1. Events

2. Activities

3. HR policies

4. Decisions

 

1. What is the minimum number of inputs and outputs a decision gateway must have?

1. Inputs: 1 / outputs: 1

2. Inputs: 2 / outputs: 2

3. Inputs: 2 / outputs: 1

4. Inputs: 1 / outputs: 2

 

1. Toyota purchases auto paint in large volume from suppliers. This is an example of strong force for ___ ?

 

1. Bargaining power of customers

2. Threat of substitutions

3. Bargaining power of supplies

4. threat of new entrants

 

1. Which of the following choices is NOT a principle of competitive advantage?

 

1. Differentiate products and services

2. Increase costs

3. Raise barriers to market entry

4. Lock in customers and buyers