Fadli are the operation manager for a software company since July 2019 and was asked by the General Manager, Mr Zahir to convince 75 employees to use the new software by December 2020, which is a major change and requires a lot of support and training. The software will replace the current human resource management software that the company used. However, Mr Zahir believe that this strategy will increase effectiveness, efficiency, and accuracy to the organization.

Fadli have determined form the personality survey that 35 employees are agree to use the software without hesitation, 29 employees are willing to use but require extensive support and training while 11 employees are seems like doesn't find any needs to use the software.

From the 11 employees that against the decision, half of them are among the senior executive of the company. Fadli is a little worried by their rejection since he need to confront with the senior employees. However, Fadli could not hesitate from shifting the current manual system to the new system they have developed.  As from the 11 employees' opinions, the new software is too digitalized, and they worried it could consume more of time to learn using it and interrupting the time that needs to be used to complete their work.

1.   What will be each party's BATNA?

ANSWER:- BATNA stands for best alternative to negotiated agreement is the most beneficial course of action to resolve the problems or issues among the management and employees of the organization by mutual consent decisions in an effective way. With the help of alternative course of action the implementation of new software issues within the workplace can be resolved by agreeing on the common decision for the same issue with satisfaction and without any conflict or disputes. Each parties BATNA will be as follows:-

Fadli BATNA who is the operational manager of the software company:-

i)Fadli can share the gathered information or the data related to the use of new software by following the new work system procedures, new course of action or course of activity, better utilization of available resources with the help of new techniques and new methods to the employees . Such action can be helpful to convince the other employees at the certain extent.

ii)Fadli can use other negotiation strategies to change the mind employees towards the implementation of new software within the company. Fadli can organize a meeting for the employees and can listen to their conversation related to the use of new software and based on those conversation he can clarify the doubts of the employees by providing them the better use of new software within the workplace. And if employees are not satisfied then Fadi can provide several examples of other companies that how the use of use techniques helped them to enhance the company's profitability and productivity with efficiency and effectiveness.

iii)Fadli can take help of union of the company who plays a vital role in any organization, as act of the protector and preventer of the employees and the management. The union can help to complete the negotiation by helping them to come up with a satisfactory solution.

iv)Fadli can share different management associations, surveys results and reports, and publications published by other competent agencies related to the benefits of new software within their company. Such action can be helpful to convince each employees with right attitudes and right behavior in a desired manner.

Employees BATNA:-

i)Best alternative to negotiated agreement for employees for the use of current software with satisfaction would result in becoming better skilled and knowledgeable in performing the given task with better job performance by taking sound decisions.

ii) Satisfied employees can keep their point that they are very comfortable in dealing their work problems due to their regular practices with the help of current software system and their problem solving skills have also improved and these are helpful for the company's growth and development also.

iii)Employee's BATNA can be if they agreed on the new software use then how they can be able to work as earlier and there will be no bad impact on their job performance.

iv)Employee's BATNA can also be related to the new working conditions changes, production norms, performance management factors, and other concerned factors. Such action can be helpful to come up with the better solution and better course of action can be performed in a desired manner.

Zahir's BATNA who is the general manager of the software company:-

i)Zahir can act as the representative of the software company and can help Fadli and employees to make a common decision. He can advice the employees that how the new software can help them to achieve with better career development opportunities and help them to attain better career goals in future.

ii)Zahir can share the importance of new software by highlighting the increased compensation benefits, allowance, bonus, and incentives, by competing other competitive businesses with the help of new techniques and methods.

iii)Zahir can share the use of new software which can be beneficial for the employees and company as a whole.