question archive Are consumer experience surveys reliable for healthcare? What are the factors that influence this type of evaluation?
Are consumer experience surveys reliable for healthcare? What are the factors that influence this type of evaluation?
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Are consumer experience surveys reliable for healthcare? What are the factors that influence this type of evaluation?
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The consumer experience survey is reliable for healthcare. People see health care providers mainly because of illness, when patient have good experience when they get medical services, it reflect the level of medical care to the public. Therefore, experience determine the level of healthcare provisions by the workers and a bad experience may need some improvement in terms of waiting time, communication and competence in handling the diseases.
The factors which influence the evaluation is gender prevalence towards healthcare workers, waiting time, reliable of tests, competence among the healthcare workers, attitude of patients and the healthcare workers and level of interpersonal communication.
