question archive 1) Review the 12 steps (page 73) associated with Implementing a Social CRM plan
1) Review the 12 steps (page 73) associated with Implementing a Social CRM plan
Subject:FinancePrice: Bought3
1) Review the 12 steps (page 73) associated with Implementing a Social CRM plan. Identify the biggest challenges for The Rock in implementing this plan. On page 77 the author states that people are the biggest problems associated with implementing a plan. From what you have learned and what you have experienced, why do you think he made this statement?
2) Address the following: Planning, implementation and people; outline your approach to selecting a vendor for a software solution which would meet The Rock's needs. (Specifically review the questions and processes on pages 92-110)
3) Define and analyze Business Processes and why they are important. How do you evaluate the level of success in the implementation of the Social Media Strategy? (contemplate, navigate, calibrate)
