Now imagine that you are the receptionist in this situation. What is your experience in this situation and how would it differ from the experience of the customer? In the receptionist’s view, how important is it to pay attention to using supportive behaviors to manage conflict? Clearly explain how the perspectives of the customer and receptionist would create diverse opinions about the situation and the management of the conflict.

If I was the receptionist in this situation I would have found the situation very pressing. Also, I believe I would have judged the customer harshly for failing to choose a less busier day to ask his questions. The experience is different from that of the customer, in that he must have found the pharmacy unreliable. If he came all the way and did not get any help, then he must have even thought of changing pharmacies.

In the receptionists view, it is not important to use supportive behaviors to manage conflict. Therefore, she just answers assertively and rudely.

The perspectives of the receptionist on the situation could have made her create an opinion that some customers are just not timely, hence they just like to overburden receptionists . On the other side, the customer could have formed the opinion that the pharmacy is unreliable.

The conflict management strategies of the receptionist were unskillful and unpolished. She could have been busy, but the public always feel that they should always be the priority. On the other side, the conflict management skills of the customer were skillful ,considerate and evaluative, since he had to wait till the receptionist finishes with the calls to ask a quick question.

Step-by-step explanation

If I was the receptionist in this situation I would have found the situation very pressing. Also, I believe I would have judged the customer harshly for failing to choose a less busier day to ask his questions. The experience is different from that of the customer, in that he must have found the pharmacy unreliable. If he came all the way and did not get any help, then he must have even thought of changing pharmacies.

In the receptionists view, it is not important to use supportive behaviors to manage conflict. Therefore, she just answers assertively and rudely. Instead, she would have focused on the problem, explained why she could not provide further information and behaved in an empathetic manner.

The perspectives of the receptionist on the situation could have made her create an opinion that some customers are just not timely, hence they just like to overburden receptionists . On the other side, the customer could have formed the opinion that the pharmacy is unreliable.

To observers, the conflict management strategies of the receptionist were unskillful and unpolished. She could have been busy, but the public always feel that they should always be the priority. Therefore, the public could wish that the receptionist takes time to explain the situation next time. On the other side, the conflict management skills of the customer were skillful ,considerate and evaluative, since he had to wait till the receptionist finishes with the calls to ask a quick question.