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question archive Proposed Call Center Operations Department Recently, the city of Smallville has asked Gail Industries to expand the scope of the SCOPE contract by starting up a call center operation within the facility

Proposed Call Center Operations Department Recently, the city of Smallville has asked Gail Industries to expand the scope of the SCOPE contract by starting up a call center operation within the facility

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Proposed Call Center Operations Department

Recently, the city of Smallville has asked Gail Industries to expand the scope of the SCOPE contract by starting up a call center operation within the facility. This call center would handle hundreds of telephone calls placed by those who receive invoices from the city on a daily basis. Callers would be able to talk to a customer service representative (CSR) to check their account balance (ensuring payments had posted), dispute invoices received (which will be investigated by city of Smallville personnel), and accept credit card and debit card payments over the telephone.

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