Question 1  A small management-consulting firm experiences a tremendous boost in business in one year and must hire many new professional employees to provide services to its new customers

Subject:BusinessPrice: Bought3

Share With

Question 1 

A small management-consulting firm experiences a tremendous boost in business in one year and must hire many new professional employees to provide services to its new customers. This business is likely following a ____ strategy.

  growth

stability

reduction

multinational

Question 2 

Which of the following would be included in a job description for a computer programmer?

  Bachelor's degree in computer science

Knowledge of COBOL

Writing programs to run network   processes on the mainframe

Proficiency in computer languages

Keyboarding skills

Question 3 

What is involved in the task analysis inventory method?

  

 

A taxonomy of fifty-two abilities   rated on a seven-point scale

 

 

SMEs generating a list of tasks, and   job incumbents evaluating each task on several dimensions

 

 

Analyzing the job in terms of   involvement with people, data, and things

 

 

Completing a 194-item instrument   reflecting work behavior, working conditions, and job characteristics

 

 

Generating examples of effective and   ineffective performance

Question 4 

Anuj looks at a job analysis that reports scores on various items, organized into areas called "Information inputs," "Mental processes," "Relationships with other people," and so on. The scales tell how frequently those areas are used in the job, how important they are to the job, and other measures. Anuj is looking at a job analysis that was based on

  

 

a narrative.

 

 

critical incidents.

 

 

a position analysis questionnaire.

 

 

the Fleishman job analysis system.

 

 

the O*NET.

Question 5 

The ____ approach to job analysis requires the specification of effective and ineffective performance.

  

 

skill variety

 

 

Fleischman

 

 

PAQ

 

 

MPDQ

 

 

critical incidents

Question 6 

When Hank needed to write a job analysis for a court reporter, he used the O*NET online database. One section of the information stated, "Court reporters ask speakers to clarify statements, file a legible transcript of records, verify accurate transcripts, and record depositions." This information is part of the job's

  

 

KSAs.

 

 

tasks.

 

 

working conditions.

 

 

critical incidents.

 

 

SMEs.

Question 7 

Which of the following is an accurate statement?

  

 

Job descriptions focus on succession   planning

 

 

Job specifications indicate the   knowledge and skills needed to perform work

 

 

Job descriptions focus on the   individual

 

 

Job specifications focus on the work

Question 8 

When an organization attempts to forecast the supply of and demand for human resources, this is called

  

 

empowerment.

 

 

job enrichment.

 

 

outsourcing.

 

 

human resource planning.

 

 

telemarketing.

Question 9 

Which of the following would be included in a job specification for an administrative assistant?

  

 

Keeping minutes of meetings

 

 

Answering phones

 

 

Typing correspondence

 

 

Maintaining the boss's calendar

 

 

Ability to take dictation in   shorthand

Question 10 

The third step in job analysis involves

  

 

determining who is responsible for   collecting data.

 

 

getting feedback from customers.

 

 

tracking productivity.

 

 

identifying the work to be assessed.

 

 

defining the work itself.

Question 11 

A ____ can often facilitate the forecasting of the supply of human resources.

  

 

human resource information system

 

 

focus group

 

 

quality circle

 

 

think tank

 

 

quality team

Question 12 

A ____ provides an overview of the duties and tasks required to effectively perform a particular job or line of work.

  

 

job specification

 

 

job description

 

 

benchmark

 

 

personnel file

 

 

work permit

Question 13 

Organization try to develop job ____ when planning for human resources, which are groups of jobs that are similar.

  

 

components

 

 

indicators

 

 

vectors

 

 

industries

 

 

families

Question 14 

Which of the following would be a competency, as described in the text?

  

 

Decisiveness

 

 

Keyboarding speed

 

 

IQ of 100

 

 

Clean driving record

 

 

Degree in computer science

Question 15 

When being interviewed during the gathering of job analysis data, which type of individual may provide exaggerated information about a job's complexity or importance?

  

 

The job incumbent

 

 

The immediate supervisor

 

 

A higher-level supervisor

 

 

An industrial engineer

 

 

A human resource manager

Question 16 

Tom, one of Pino's employees, is failing to perform to standard. Pino wants to use progressive discipline to change Tom's behavior. What should Pino do the next time he observes Tom's failure to perform?

  

 

Put a written record of the incident   in Tom's personnel file.

 

 

Tell Tom's superior.

 

 

Ask the human resources department   for help.

 

 

Give Tom a verbal warning.

 

 

Write a negative performance   appraisal of Tom.

Question 17 

Voluntary turnover occurs when

  

 

employees choose to leave the   organization for a variety of reasons.

 

 

a facility is closed and all of its   workers are put out of work.

 

 

an unsatisfactory employee must be   terminated.

 

 

job satisfaction is very high.

 

 

managers choose to leave job   vacancies unfilled.

Question 18 

A shock, or profound event, can sometimes cause turnover if the

  

 

shock is negative.

 

 

labor market is currently favoring   employers.

 

 

shock increases job satisfaction.

 

 

worker is very embedded in his or her   job.

 

 

shock causes the worker to reexamine   his or her fit with the firm.

Question 19 

John often gets into heated arguments with his bosses over his job responsibilities. He is likely to be dissatisfied with his job due to

  

 

the pay.

 

 

the work itself.

 

 

relationships with supervisors.

 

 

relationships with coworkers.

 

 

a negative personality.

Question 20 

Following a bankruptcy in 2003, Air Canada laid off thousands of employees, approximately 10 percent of its workforce. Which of the following is NOT one of the likely outcomes for Air Canada?

  

 

Workers who were not laid off will   feel guilty.

 

 

Turnover will increase among workers   who were not laid off.

 

 

Employee morale will decline.

 

 

Remaining workers will have higher   disability claims.

 

 

Workers who were not laid off will be   satisfied and happy.

Question 21 

Which of the following is NOT a critical dimension of procedural justice?

  

 

ethicality

 

 

free from bias

 

 

representativeness

 

 

work autonomy

 

 

voice

Question 22 

Andy tries to be fair to his employees but does not tolerate lateness. Will, one of his employees, reported to work late one day because he had a car wreck, the first tardy since he was hired over a year ago. Andy decided to give Will a written warning to make an example for the other employees. Will felt that he did NOT receive ____ justice.

  

 

procedural

 

 

involuntary

 

 

distributive

 

 

legal

 

 

interactional

Question 23 

Allison often stays at work after hours to help fellow coworkers with their training and tasks; this is known as

  

 

organizational citizenship behavior.

 

 

job satisfaction.

 

 

turnover.

 

 

absenteeism.

 

 

job dissatisfaction.

Question 24 

Ethics is formed primarily from the ____ context in which people and organizations function.

  

 

corporate

 

 

group

 

 

professional

 

 

societal

Question 25 

When an organization seeks to keep qualified workers, this is called

  

 

natural attrition.

 

 

voluntary turnover.

 

 

retention.

 

 

termination.

 

 

downsizing.

Question 26 

Julie fired Annette. Which of the following circumstances would MOST improve the chances of Annette getting her job back?

  

 

Julie did not document Annette's poor   performance in writing.

 

 

Julie is white and Annette is   Asian-American.

 

 

Julie used a positive discipline plan   rather than a more traditional plan.

 

 

Annette is a member of a labor union.

 

 

The company was hiring new workers at   the same time as the firing.

Question 27 

What is the term for the ability of an employer or employee to terminate an employment relationship at any time?

 Free employment

Work rights

Employment-at-will

Contingent work

Psychological contract

Question 28 

Cinergy, a midwestern gas and electric utility, agreed not to penalize workers who left the company before the age of 65 and also offered leaving employees a bonus equivalent to two weeks' pay for every year of employment with Cinergy. Cinergy is

  generating a pool of qualified   applicants.

encouraging voluntary early   retirement.

terminating unproductive employees.

reducing the workforce through   natural attrition.

cutting its human resource   department.

Question 29 

Which type of justice refers to beliefs about the fairness of the processes utilized to determine consequences?

  Distributive

Procedural

Interactional

Person-organization

Reciprocal

Question 30 

Which of the following disciplinary problems is MOST likely to lead to immediate termination?

 Errors in work products

Physically fighting another coworker

Frequent absenteeism

Telling an unprofessional joke

Lying to one's superior