question archive Question 1 A small management-consulting firm experiences a tremendous boost in business in one year and must hire many new professional employees to provide services to its new customers
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Question 1
A small management-consulting firm experiences a tremendous boost in business in one year and must hire many new professional employees to provide services to its new customers. This business is likely following a ____ strategy.
growth
stability
reduction
multinational
Question 2
Which of the following would be included in a job description for a computer programmer?
Bachelor's degree in computer science
Knowledge of COBOL
Writing programs to run network processes on the mainframe
Proficiency in computer languages
Keyboarding skills
Question 3
What is involved in the task analysis inventory method?
A taxonomy of fifty-two abilities rated on a seven-point scale
SMEs generating a list of tasks, and job incumbents evaluating each task on several dimensions
Analyzing the job in terms of involvement with people, data, and things
Completing a 194-item instrument reflecting work behavior, working conditions, and job characteristics
Generating examples of effective and ineffective performance
Question 4
Anuj looks at a job analysis that reports scores on various items, organized into areas called "Information inputs," "Mental processes," "Relationships with other people," and so on. The scales tell how frequently those areas are used in the job, how important they are to the job, and other measures. Anuj is looking at a job analysis that was based on
a narrative.
critical incidents.
a position analysis questionnaire.
the Fleishman job analysis system.
the O*NET.
Question 5
The ____ approach to job analysis requires the specification of effective and ineffective performance.
skill variety
Fleischman
PAQ
MPDQ
critical incidents
Question 6
When Hank needed to write a job analysis for a court reporter, he used the O*NET online database. One section of the information stated, "Court reporters ask speakers to clarify statements, file a legible transcript of records, verify accurate transcripts, and record depositions." This information is part of the job's
KSAs.
tasks.
working conditions.
critical incidents.
SMEs.
Question 7
Which of the following is an accurate statement?
Job descriptions focus on succession planning
Job specifications indicate the knowledge and skills needed to perform work
Job descriptions focus on the individual
Job specifications focus on the work
Question 8
When an organization attempts to forecast the supply of and demand for human resources, this is called
empowerment.
job enrichment.
outsourcing.
human resource planning.
telemarketing.
Question 9
Which of the following would be included in a job specification for an administrative assistant?
Keeping minutes of meetings
Answering phones
Typing correspondence
Maintaining the boss's calendar
Ability to take dictation in shorthand
Question 10
The third step in job analysis involves
determining who is responsible for collecting data.
getting feedback from customers.
tracking productivity.
identifying the work to be assessed.
defining the work itself.
Question 11
A ____ can often facilitate the forecasting of the supply of human resources.
human resource information system
focus group
quality circle
think tank
quality team
Question 12
A ____ provides an overview of the duties and tasks required to effectively perform a particular job or line of work.
job specification
job description
benchmark
personnel file
work permit
Question 13
Organization try to develop job ____ when planning for human resources, which are groups of jobs that are similar.
components
indicators
vectors
industries
families
Question 14
Which of the following would be a competency, as described in the text?
Decisiveness
Keyboarding speed
IQ of 100
Clean driving record
Degree in computer science
Question 15
When being interviewed during the gathering of job analysis data, which type of individual may provide exaggerated information about a job's complexity or importance?
The job incumbent
The immediate supervisor
A higher-level supervisor
An industrial engineer
A human resource manager
Question 16
Tom, one of Pino's employees, is failing to perform to standard. Pino wants to use progressive discipline to change Tom's behavior. What should Pino do the next time he observes Tom's failure to perform?
Put a written record of the incident in Tom's personnel file.
Tell Tom's superior.
Ask the human resources department for help.
Give Tom a verbal warning.
Write a negative performance appraisal of Tom.
Question 17
Voluntary turnover occurs when
employees choose to leave the organization for a variety of reasons.
a facility is closed and all of its workers are put out of work.
an unsatisfactory employee must be terminated.
job satisfaction is very high.
managers choose to leave job vacancies unfilled.
Question 18
A shock, or profound event, can sometimes cause turnover if the
shock is negative.
labor market is currently favoring employers.
shock increases job satisfaction.
worker is very embedded in his or her job.
shock causes the worker to reexamine his or her fit with the firm.
Question 19
John often gets into heated arguments with his bosses over his job responsibilities. He is likely to be dissatisfied with his job due to
the pay.
the work itself.
relationships with supervisors.
relationships with coworkers.
a negative personality.
Question 20
Following a bankruptcy in 2003, Air Canada laid off thousands of employees, approximately 10 percent of its workforce. Which of the following is NOT one of the likely outcomes for Air Canada?
Workers who were not laid off will feel guilty.
Turnover will increase among workers who were not laid off.
Employee morale will decline.
Remaining workers will have higher disability claims.
Workers who were not laid off will be satisfied and happy.
Question 21
Which of the following is NOT a critical dimension of procedural justice?
ethicality
free from bias
representativeness
work autonomy
voice
Question 22
Andy tries to be fair to his employees but does not tolerate lateness. Will, one of his employees, reported to work late one day because he had a car wreck, the first tardy since he was hired over a year ago. Andy decided to give Will a written warning to make an example for the other employees. Will felt that he did NOT receive ____ justice.
procedural
involuntary
distributive
legal
interactional
Question 23
Allison often stays at work after hours to help fellow coworkers with their training and tasks; this is known as
organizational citizenship behavior.
job satisfaction.
turnover.
absenteeism.
job dissatisfaction.
Question 24
Ethics is formed primarily from the ____ context in which people and organizations function.
corporate
group
professional
societal
Question 25
When an organization seeks to keep qualified workers, this is called
natural attrition.
voluntary turnover.
retention.
termination.
downsizing.
Question 26
Julie fired Annette. Which of the following circumstances would MOST improve the chances of Annette getting her job back?
Julie did not document Annette's poor performance in writing.
Julie is white and Annette is Asian-American.
Julie used a positive discipline plan rather than a more traditional plan.
Annette is a member of a labor union.
The company was hiring new workers at the same time as the firing.
Question 27
What is the term for the ability of an employer or employee to terminate an employment relationship at any time?
Free employment
Work rights
Employment-at-will
Contingent work
Psychological contract
Question 28
Cinergy, a midwestern gas and electric utility, agreed not to penalize workers who left the company before the age of 65 and also offered leaving employees a bonus equivalent to two weeks' pay for every year of employment with Cinergy. Cinergy is
generating a pool of qualified applicants.
encouraging voluntary early retirement.
terminating unproductive employees.
reducing the workforce through natural attrition.
cutting its human resource department.
Question 29
Which type of justice refers to beliefs about the fairness of the processes utilized to determine consequences?
Distributive
Procedural
Interactional
Person-organization
Reciprocal
Question 30
Which of the following disciplinary problems is MOST likely to lead to immediate termination?
Errors in work products
Physically fighting another coworker
Frequent absenteeism
Telling an unprofessional joke
Lying to one's superior