question archive Context:?Your organization is evaluating the quality of its call center operations
Context:?Your organization is evaluating the quality of its call center operations
Subject:BusinessPrice: Bought3
Context:?Your organization is evaluating the quality of its call center operations. One of the most important metrics in a call center is Time in Queue (TiQ), which is the time a customer has to wait before he/she is serviced by a Customer Service Representative (CSR). If a customer has to wait for too long, he/she is more likely to get discouraged and hang up.
