Which of the following is not an aspect of Juran's trilogy to improve quality? A. Transform B. Planning C.
Control D. Improvement E. All of the above are Juran's trilogy to improve quality

 

Answer: A

Step-by-step explanation

JURAN'S TRILOGY: Quality Planning, Quality Control, and Quality Improvement.

Quality Planning

"Quality does not happen by accident; it must be planned." Quality planning is the structured process of designing products and services to meet new goals and ensure that customer needs are met.

Quality Planning Steps:

1. Establish the project.
2. Identify customers.
3. Discover the customer's needs.
4. Develop the product.
5. Develop the process.
6. Develop the controls and transfer to Operations.
7.  

Quality Control

Quality control is a universal managerial process for conducting operations to provide stability, to prevent adverse change, and to "maintain the status quo." Quality control can also be described as "a process for meeting the established goals by evaluating and comparing actual performance and planned performance and taking action on the difference."

The quality control process:

1. Choose a control subject.
2. Establish Measurement.
3. Establish Standards of Performance.
4. Measure Actual Performance.
5. Compare to Standards (interpret the difference).
6. Act on the difference.
7.  

Quality Improvement

"All improvement takes place project by project." Quality improvement is the process of creating breakthrough levels of performance by eliminating wastes and defects to reduce the cost of poor quality.

Steps to Quality Improvement:

1. Prove the need for improvement.
2. Identify the improvement projects.
3. Establish project improvement teams.
4. Provide project teams with resources.