question archive As Vice-President of Operations for Alaskan Skys, you, Mr
As Vice-President of Operations for Alaskan Skys, you, Mr
Subject:BusinessPrice: Bought3
As Vice-President of Operations for Alaskan Skys, you, Mr. Alex Devow, have been asked to look into complaints that passengers in Anchorage spending too much time at the check-in counter and that the line is too long. To learn more about this problem, you developed a queuing model to study the existing system, which currently consists of one waiting line and four ticket agents. After preliminary data analysis, you discovered that passengers arrive during the busiest hours according to a Poisson process at a rate of 132 per hour. Each ticket agent requires an average of 1.75 minutes to process a passenger, but the time for a customer is random and follows an exponential distribution. Analyze the current queuing system and evaluate alternatives along the following guidelines.
a. For the busy hours, determine the average number of passengers waiting in line and how much time (in minutes) they spend in line waiting for service and for the complete check-in process.
