1) Scenario: You work in the claims department for The Acme Company. The company recently lost thousands of dollars from reimbursing customers with fraudulent product claims. In response, Acme’s CFO developed a verification process for all new claims that you are responsible for implementing.

Your colleague Willow Bay drafted the letter (see first question) to explain this verification process to customers. However, you believe its style and tone could be improved for professionalism.

Instructions: You have two tasks:

Edit the letter for style and tone. Use the Track Changes feature in MS-Word so your audience can clearly see your suggested edits.

Once you’ve edited the letter, write a brief memo to Willow (200–250 words) that summarizes your major editorial suggestions. Focus on justifying your 2–3 primary style improvements. Your goal is to persuade Willow to accept all your style suggestions, so support your recommendations by citing the suggested principles in your textbook.

Question 2

2) Your colleague Tina promised to send you a spreadsheet full of data that is central to a report you’re writing. She said she’d have it to you by Thursday, and today is Friday. Your own report is due Monday. Write Tina a brief email about this situation. In particular, follow the guidelines for diplomacy, tone, and emphasis in business writing from your textbook (Unit 3.2)

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