Diehard Sneakers' quality control team analyzes how often their product is returned because of defects. What kind of assessment is this?

strategic assessment

tactical/functional assessment

operational assessment

external environmental assessment

Answer:

Tactical/functional assessment

This is not a long-term assessment neither it is related to the core philosophy of the company. So, cannot be termed as a strategic assessment. This has got nothing to do with the external environment as this is about the defects which depend on the internal capability. So, it is not an external environment assessment. The tactical assessment is about the day-to-day needs and operational assessment is about linking the operational features with the strategy. So, tactical assessment is the best choice here.