Please review Chapter 7, Bad News Messages section beginning on page 118 of your textbook. (I will give access to this book to the tutor that starts working with me on this question)

Follow the three steps outlined on page 120 to compose a letter with a negative message.  This letter may refuse a request, delay an order, or register a complaint -- all examples of situations that require communicating "bad news". 

Research current news headlines that would require a business to send "bad news" to their customers, clients, or general stakeholders.  Supply all information necessary to write this letter following the correct format.  You may make up the name/address of who you are writing to.

Thomas Gray

Cyberzone

3487 Dufferin Street

Ontario M6H 4B6

Mr. Gray:

Item Warranty Coverage

Upgrades were made to the iPhone 10 you bought compared to its previous versions, crafted for higher specs and made for long time use. Giving people wide variety of phones to buy and choose from for different purposes.

Cyberzone’s item warranty cover electrical failures, mechanical failures from a manufacturing defect. If an item from our shop does not fulfill its intended purpose then we are required to provide you services for making up our item’s malfunction. You were informed before your purchase that our warranties lasts for 1 year and which defect it covers. Malfunctions caused by incorrect usage that made permanent damage to the item are not covered by our warranty policies.

Our store also provide services for restoring and fixing gadgets, our technicians will welcome you in every branch we have.

Cyberzone will give you 15% discount if you are a regular customer of our shop.

Sincerely,

Jeny Hemington

Jeny Hemington

Store Manager

Enclosure