question archive You are part of the management team at Rona's Retail Services
You are part of the management team at Rona's Retail Services
Subject:ManagementPrice: Bought3
You are part of the management team at Rona's Retail Services. The company has a chain of seven
stores nationwide commonly known as "$2 shops". A wide range of imported merchandise is sold in
the stores.
• The company's strategic objectives for 2018 - 2019 financial year include:
o Recruit and retain talented people
o Expand training and development
o Encourage and maintain a high performance culture
o Facilitate employee engagement
o Ensure best practice, legal compliance and excellent customer service delivery
• Management has decided on an expansion plan with the proposal to open an additional 5 stores
in the next 18 months.
• Each store has a full-time Store Manager, 2 full-time Store Supervisors and between 5 and 7
part-time and casual Store Assistants depending on the size of the store as not all the stores
are identical in size and range of goods offered to customers.
• The company already allocates significant funds to ensure new and existing staff working at
their stores are trained to provide the highest standards of service.
As part of the management team you have been asked to complete the following tasks the goal is to
demonstrate ability to manage the performance of staff, develop key result areas and key performance
indicators and standards, and demonstrate your coaching and feedback skills needed to provide the
basis for performance management.
Question:
Develop a training program for the Store Managers how to manage performance of their staff.
The program should include:
• Allocating work based on consultation
• Developing performance indicators
• Conducting performance management sessions
• Providing feedback (Formal & Informal)
• Managing poor performance and reinforce excellence with your team.
• Keeping records and documentation
