The two companies for comparison this term are Tim Horton's and Starbucks.
As you lay out the blueprint, think about how you will measure the performance of this process. What metrics (forms of measurement) can you use? What will a specific number like customer's served or complaints resoved tell you? Make a list of these metrics (two to five) and list them in a blank space of your chart or on a separate piece of paper if there isn't room on the chart.
Just to be clear, you are creating a diagram—not writing an essay. You do not need to be an artist—simply how to draw lines and label images. Your subject is a fictional business so there's no background information to look up. Simply focus on the analytical process and make logical inferences.